This Power Point Presentation covers some of the most challenging aspects of Improving Patient Satisfaction! This concise 15 to 30 minute presentation "What Did You Say?"  addresses the barriers to successful Communication with Patients.   The presentation addresses each barrier as reported in the HCAHPs National Surveys and provides the logic and the solutions to immediately improve your HCAHPs scores!  ORDER Your Copy Today and begin your journey to SUCCESS!
Information Includes:
Patients Perceptions Of How We Communicate With Them
How Do We Change Those Perceptions
HCAHPS Key Words/Solutions
Communications About Medications/Solutions
Discharge Teaching Communications/Solutions
Safe And Efficient Communications Among The Healthcare Team